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May 16, 2005

Gartner Keynote – Conquering Complexity

By Boris Pevzner

They really hit the nail on the head this morning: IT productization is the key to conquering complexity.

To quote Colleen Young, Gartner’s Distinguished Analyst and a keynote speaker: “IT organizations must realize that they are in the manufacturing business.  But instead of manufacturing goods, they are manufacturing services.  And manufacturing is based on process.  Thus IT needs to make a transformation from the technology view to the process view.”  The key to building this, Coleen continued, is the drive to standardization: having a clearly defined set of IT products that strike a balance between user needs and IT’s capabilities to satisfy these needs in a predictable, repeatable, cost-effective way.

Collen et al also discussed the relationship between complexity and business value: increased complexity may increase or decrease business value.  Therefore, a useful question to ask is this: “Does the increase in business value resulting from introducing a new IT product exceed the complexity resulting from this product introduction?"  This provides a useful overall decision framework for enterprise IT service catalog design!

(For another take on the Gartner Symposium keynote, check out Tim Jarrett's blog.)

Posted on May 16, 2005 | Permalink

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